Privacy Policy

Privacy Policy – Comfy Clogs

Last updated: 2 March 2026

Comfy Clogs operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services"). Comfy Clogs is powered by Shopify, enabling us to deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or engage in any other transaction or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By accessing or using the Services, you acknowledge that you have read this privacy policy and understand the collection, use and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to "personal information", we mean information that identifies you or another individual, or can reasonably be linked to you or another individual. Personal information does not include anonymised or de-identified data that cannot reasonably be linked to you.

  • Contact details including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information including credit card, debit card and payment details, transaction data and payment confirmations.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction data including items viewed, added to cart, purchased, returned, exchanged or cancelled, and previous transactions.
  • Communications including information you provide when contacting customer support.
  • Device data including browser, device, IP address and unique identifiers.
  • Usage data including how and when you interact with the Services.

Sources of Personal Information

  • Directly from you when you create an account, use the Services or contact us;
  • Automatically through cookies and similar technologies;
  • From service providers acting on our behalf;
  • From partners or third parties.

How We Use Your Personal Information

  • To provide and improve our Services, including processing payments, orders, returns, account management and personalised shopping experiences.
  • Marketing and advertising, including sending promotional messages and displaying relevant ads.
  • Security and fraud prevention, including verifying accounts and detecting suspicious activity.
  • Communication, including customer support and service updates.
  • Legal purposes, including compliance with applicable laws and enforcement of our policies.

How We Share Personal Information

  • With Shopify, service providers and partners who assist in delivering our Services;
  • With marketing partners for advertising purposes;
  • With third parties where you provide consent;
  • Within our corporate group or affiliates;
  • In connection with legal obligations or business transactions.

Relationship with Shopify

The Services are hosted by Shopify, which processes your personal data to provide and improve the Services. Your data may be transferred internationally. For more information, please visit the Shopify Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from individuals under the legal age.

Data Security and Retention

We implement security measures but cannot guarantee absolute security. Data retention depends on legal and operational requirements.

Your Rights

  • Right of access
  • Right to erasure
  • Right to rectification
  • Right to data portability
  • Right to manage communication preferences

If you are located in the UK or EEA, you may also have rights to object to processing, restrict processing and withdraw consent.

Complaints

If you have concerns about how we handle your data, please contact us or your local data protection authority.

International Transfers

Your data may be processed outside your country. We rely on approved safeguards such as standard contractual clauses where required.

Changes to this Policy

We may update this policy from time to time. Updates will be published on this page.

Contact

Comfy Clogs Ltd
Solihull Parkway 1310
B37 7YB Birmingham Centre

Email: info@comfy-clogs.com
Phone: +44 2434 6278 (WhatsApp only)